FAQs (Frequently Asked Questions)

• Do I need special hardware or software to use WebOps?
  • All you need is an internet connection (preferrably broadband) and an internet browser; however, only Internet Explorer 6.0 or above is supported.

• Our company uses WebOps but I don't know my username and password.
  • Every location has a designated Branch Administrator, if you don't know who this is then please feel free to contact us via http://support.webops.com.

• Is WebOps compatible with all phones?
  • The handheld application is designed to work on at least a couple of platforms; feel free to contact us to find out which phones/platforms are currently supported.

• What do the colors & symbols in the schedule mean?
  • These colors represent the different phases of the lifecycle, if you scroll to the bottom of the page you will find a chart indicating what each color & symbol means.

• Although we were trained I still would like more instruction or training – is this available?
  • You can find training videos via the training portal on the home page, please contact us, support@webops.com, for login information if you would like to get started.

• Who do I contact if I have suggestions for WebOps?
  • You may contact the support team using http://support.webops.com. There, you can post suggestions or ask questions about the WebOps application.

•   Who will help us out if WebOps isn’t working correctly?
  • If you are having problems with WebOps, you can contact the support team by submitting your problems or questions at support.webops.com and they should be able to help you out.